Refund policy

Commitment to Satisfaction

At Queens&Goods, our goal is to assist you in resolving sensitive skin. We stand by our products and suggest using them for at least 14 days to see their full effect. If, after this period and within 60 days, you are not completely satisfied, reach out to us at info@queensandgods.com for assistance.

Cancellation Policy

Orders can be altered or cancelled within 24 hours of placement. Beyond this period, changes may not be feasible due to processing. Cancellations within this window will be refunded within 7 business days.

60-Day Money Back Guarantee

We have confidence in our products and encourage a 14-day trial for optimal results. If not satisfied within 60 days, returns are accepted, excluding shipping fees.

Return Process

Contact our support team via our Contact Us page or email info@queensandgods.com with your Order Number, Name, and E-Mail for a swift return process.

Damaged Items

Notify us within 72 hours of delivery for items damaged upon arrival. Include a clear photo of the damage to info@queensandgods.com. We replace items with manufacturing defects or shipping damage, not those damaged through wear and tear or misuse.

Shipping and Delivery

We aim for prompt delivery but are not liable for delays caused by couriers, customs, or other shipping issues. Contact the courier for delivery issues. We are not responsible for lost or stolen packages.

Incorrect Shipping Address

Ensure the correct address is provided at checkout. Corrections are accepted within 24 hours. We are not responsible for errors not reported within this timeframe.

Policy Updates

Queens&Gods reserves the right to update this policy. Customers should review it periodically. Continued use of our products indicates acceptance of this policy.